Terms and Conditions of Sale

Article 1 – Introduction

Article 2 – Terms and Conditions

Article 3 – Online Sale

Article 4 – Order Confirmation

Article 5 – Purchase

Article 6 – Price

Article 7 – Payment

Article 8 – Delivery

Article 9 – Warranty

Article 10 – Satisfied or Money Back

Article 11 – Limit of Responsibility

Article 12 – Product Disclaimer

Article 13 – Force Majeure

Article 14 – Data Protection

Article 15 – Intellectual Property

Article 16 – Applicable Law and Jurisdiction

 

Article 1 – Introduction

Scope: These terms and conditions apply to all product orders from the website  www.venoia.com and www.shop.venoia.com, belonging to the company INTERSOURCING SA (TVA BE 473.073.156), with head office at 3 rue abbé Cuypers, 1040 Etterbeek, Brussels, Belgium.  Email: info@intersourcing.tv

Order placement from the online store of the website  www.venoia.com and www.shop.venoia.com shall be interpreted as complete and unconditional acceptance of these terms and conditions. Consequently, the customer acknowledges having been clearly informed that agreement to these terms and conditions does not require the customer’s written signature, insofar as the customer wishes to order products through the website’s online store.

For any complaint, request for information or correspondence concerning these terms and conditions, see the Contact Us section.

 

Article 2 – Terms and Conditions

2.1. General Information

The CUSTOMER may store or publish these terms and conditions, with the understanding that both the storing and publishing of this document are the customer’s sole responsibility.

INTERSOURCING SA can modify these terms and conditions at any time as long as any such modifications are published on the site. Nonetheless, in-progress contracts are subject to the applicable conditions at the time of sale. We therefore recommend that you refer to the most recent version of the terms and conditions, available at all times on the site.

2.2. Definitions

VENOIA is a range of products of SKINEANCE.

The SKINEANCE brand belongs to INTERSOURCING SA

A CUSTOMER is defined as any legally competent natural person who acquires or uses, for nonprofessional purposes only, products or services available on the website. The customer has specific rights, which will be reassessed if the products or services acquired on the website are intended for professional use.

 

Article 3 – Online Sale

3.1. General Information

The product catalogue and descriptions found at  www.venoia.com and www.shop.venoia.com do not constitute an offer in and of themselves. It is therefore not sufficient to fill out the order form on the site for the sales contract to be formed. The sale will be concluded only upon receipt of the confirmation e-mail.

For the security and assurance of the customer, INTERSOURCING SA reserves the right to request additional information and to refuse to fulfill the order in the absence of an adequate response or if INTERSOURCING SA feels that it has insufficient information. INTERSOURCING SA can also refuse orders if it appears that the buyer intends to resell the products.

3.2. Billing

Each order will come with a bill.  The bill will be included in each package.

To receive a copy at the billing address (if different from the delivery address), contact customer service at the following address: info@venoia.com. Be sure to mention the following items in your message:

  • Your first and last name
  • Your billing address
  • The e-mail address linked to your Venoia account
  • Your billing no.

3.3. Customer Contact Information

All information provided by the customer during encryption of order-related data is the customer’s responsibility. INTERSOURCING SA cannot under any circumstances be held responsible for customer errors in the contact information provided (in the delivery address or billing address, for example) or any product delivery delay or failure caused by any such errors.

 

Article 4 – Order Confirmation

Contractual information will be confirmed by e-mail at the time of delivery at the latest.

 

Article 5 – Purchase

INTERSOURCING SA will fulfill your order, stock permitting. Almost all products are in stock. If the product ordered is unavailable or not available immediately, INTERSOURCING SA will inform the customer of the estimated delivery date by e-mail or telephone. If the given date is not satisfactory, the customer can choose to modify or cancel the order.

Shipping periods are an estimate only. Nonetheless, if in spite of our vigilance a product proves to be unavailable after your order, INTERSOURCING SA will inform you by e-mail and invite you to modify or cancel your order.

 

Article 6 – Price

Our product prices are indicated in EUROs, all taxes included, minus shipping costs. Shipping and handling fees are the responsibility of the customer (except under certain special conditions indicated on the website). The prices are listed, taking into account the information provided by the customer concerning the place of delivery.

INTERSOURCING SA reserves the right to modify its prices at any time. INTERSOURCING SA is nonetheless committed to applying the prices in effect and indicated to you at the time of your order.

 

Article 7 – Payment

Payment should be made in its entirety at the time the order is placed. At no time can the amount paid be considered merely as a deposit or down payment. All orders are payable in EUROs. To complete your order, you may use the following payment methods: credit or debit card, PayPal, or wire transfer.

In the latter case, the products are held for the customer for five business days from the date of order while awaiting the payment. Once this period has passed, we can choose to cancel the order.

You guarantee to INTERSOURCING SA that you have all the necessary authorizations to use the payment method chosen to place your order. INTERSOURCING SA reserves the right to suspend or cancel any order and/or delivery, of any type and at no matter what stage, in case of nonpayment (or defaulted payment) of any outstanding sum. The delivery of any new order can be suspended in the case of a late payment for a previous order, regardless of the status of the current order. INTERSOURCING SA reserves the right to request a copy of your ID card and/or a bank statement for any payment by credit card.

 

Article 8 – Delivery

8.1. General Information

Products purchased from INTERSOURCING SA are delivered only in the countries indicated on the website. They will be delivered to the address indicated on the order form within 30 days from the conclusion of the contract. The delivery time indicated on the product sheet is an estimate and corresponds to the time required for both shipping and handling.

INTERSOURCING SA cannot be held responsible for the consequences of a delay caused by the post office or other means of delivery. There will be no reimbursement of the order until and unless it has been returned to the sender.  

In the case of payment by wire transfer, the order will not be processed until the payment is received. As a result, the order-processing time in this case will be from the day of receipt of payment and may therefore be different from that stated on the day the order was placed.

If you decide to cancel your order after you have paid and the order has been shipped, INTERSOURCING SA will issue a reimbursement only upon receipt of the product in its original condition. Return shipping costs are the responsibility of the customer.

8.2. Customs Duties

When the ordered products are to be delivered to a country other than Belgium, the buyer is considered an authorized importer and should therefore respect the laws and regulations in effect in the country to which the merchandise is being sent.

You may be subject to import duties or taxes upon the arrival of the merchandise in your country. All additional customs clearance costs are your responsibility. INTERSOURCING SA has no control over these costs and is not aware of the amount. Customs policies vary from one country to another; you should contact your local customs office for more information.

8.3 Delivery Problems

Any problem with the delivered package (for example, a damaged or open package) should be reported to INTERSOURCING SA within three days following receipt. Depending on the situation, you may be able to take advantage of the exchange or refund policy for that item.

Any problem concerning the items contained in the package (an expired or missing product, or one that does not correspond to what you ordered) should be reported to INTERSOURCING SA within seven days following receipt of the package. Any report received after this period will fall outside the responsibility of INTERSOURCING SA and will therefore not result in product reimbursement or exchange.

8.4 Product Compliance

INTERSOURCING SA will reimburse or exchange any product deemed to be defective or that does not correspond to your order. In this case, we ask that you send a detailed written description of the issue and return the product(s) to INTERSOURCING SA. INTERSOURCING SA will then proceed to exchange or reimburse the product(s), as you choose. The request should be made within seven business days following the delivery. Any request made outside of this time period cannot be honored.

Products should be returned to INTERSOURCING SA in their original condition and including all delivered elements (e.g., accessories, packaging, and insert). Return costs will be reimbursed on the basis of the invoiced price.

8.5 Package Return

IMPORTANT: If the customer is not present for delivery and does not collect the package from the post office within 15 days, the package will be returned to INTERSOURCING SA. In this case, INTERSOURCING SA will resend the package to the customer only after the return package has been received (or reimbursed by the post office if lost), and the shipping costs of this second delivery will be the responsibility of the customer, even if the post office did not leave a non-delivery notice.

 

Article 9 – Warranty

9.1 The bill, delivered with the ordered product, serves as a warranty and must be included in the package if the product is returned.

9.2 We warranty the product against any defect or fault, but the warranty is limited to repair, exchange or reimbursement of the item and only if the defect or fault was reported to us in writing within seven days following receipt of the item.

9.3 Aside from the risk of damage or destruction from product transport, we do not provide a warranty against incidents caused by unforeseen circumstances or force majeure, nor for repairs required as a result of normal wear and tear of the item, deterioration due to negligence, abnormal usage, or any modifications made to the product.

 

Article 10 – Satisfied or Money Back

10.1. In compliance with the legislation in effect governing mail-order sales (Title VI of the Belgian Economic Code), the customer has the right to cancel the purchase, without penalty and without giving any reason. The customer has a period of 14 calendar days from receipt of the ordered products to return them to INTERSOURCING SA for an exchange or reimbursement.

The products must be returned to INTERSOURCING SA in perfect resale condition, in their original condition (including the packaging, accessories, and insert), and properly sealed, along with a copy of the bill or delivery order and within the 14-day period. Any product that is returned in an incomplete, spoiled or damaged state, or whose original packaging is not intact, will not be reimbursed or exchanged.

IMPORTANT:  the return costs of the product are the responsibility of customer

The shipping costs incurred by your order from INTERSOURCING SA will not be reimbursed under any circumstances.

Within 14 days of the information about the withdrawal right by the customer, INTERSOURCING SA will reimburse the paid amount, included the costs of delivery.

Nevertheless, SA INTERSOURCING only reimburses standard delivery costs and not any additional costs due to another method of delivery as chosen by the customer.

INTERSOURCING SA may defer reimbursement until recovery of products or until the client has provided proof of the shipment of products. The refund will be made by the same means of payment used by the customer unless with the latter’s agreement for another means of refund.

Warning: THIS LAW DOES NOT APPLY TO SALE PRODUCTS, which therefore can never be reimbursed or exchanged.

10.2.  The information you provide concerning your order is used exclusively by the company INTERSOURCING SA, in order to facilitate contact with customers interested in the products and services our company provides. In compliance with the law of December 8th 1992 concerning the protection of personal data (as amended several times), you have the right to consult this data, the right to correct it in case of errors or modifications, and the right to oppose the processing of such data, at any time, upon request, and at no cost to you.

 

Article 11 – Limit of Responsibility

11.1 Without limiting the scope of these terms and conditions, no claim for damages concerning delivered products, non-delivered products or another issue shall exceed the purchase-price amount of the product that gave rise to the claim. In no case can INTERSOURCING SA be held responsible for indirect, incidental or consequential damages of any kind (even if the cause of the damage was known or could have been known by INTERSOURCING SA) arising in relation to its products, their use, their sale, or the website.

 

Article 12 – Product Disclaimer

The information on this website was assembled and tested with the greatest care. However, we assume no liability for the validity, accuracy, completeness or quality of the contents. The results of efficacy studies, customer testimonials, and all other information on the performance of our products are given for reference only. Be aware that results can vary from one person to another.

This website is a source of general information and can in no case be considered as a replacement for the advice of a doctor or specialist. In case of need, consult a doctor or specialist. INTERSOURCING SA assumes no liability for actions taken on the basis of the contents of this website. The use of this website and the downloading of data are at your own risk. INTERSOURCING SA assumes no liability for any damages, in particular to the data files, hardware, and/or software of the user, as a result of any such act.

 

Article 13 – Force Majeure

13.1 INTERSOURCING SA bears the risk and cost of deterioration, loss of the good until the moment the consumer receives the products.

13.2 in case of a delivery delay, INTERSOURCING SA will fulfill its obligations as quickly as possible and reserves the right to distribute remaining products among its customers in an equitable manner.

 

Article 14 – Data Protection

By placing your Order, you permit INTERSOURCING SA to keep, process and use the data collected from your order form. Some of this information can be provided to the companies used for product delivery.

 

Article 15 – Intellectual Property

The texts, layouts, illustrations, photos, datasheets and other elements of the site are protected by copyright and, generally, by the principles of intellectual property law. The content of the site INTERSOURCING SA cannot be copied. It cannot be modified, placed on another site, or published in any form without the express written permission of INTERSOURCING SA.

This site may also contain texts, illustrations and other elements protected by the copyright law of third parties.

INTERSOURCING SA, its partners, or involved third parties are the only holders of the aforementioned intellectual property rights to the entirety of the site contents.

Subject to the restrictive application of legal exceptions, any full or partial use, reproduction or transmission of the material on this site, without the express written permission of INTERSOURCING SA, its partners, or involved third parties, is forbidden and constitutes counterfeiting, which is a civil and criminal offense.

 

Article 16 – Applicable Law and Jurisdiction

INTERSOURCING SA will do its best to settle all differences amicably. In case of a lawsuit, the following rules will apply:

The contract is governed by Belgian law. Only the francophone courts of Brussels may settle disputes arising from this contract.

 

Contact Us

VENOIA is a range of products of SKINEANCE, www.skineance.com.

The SKINEANCE brand belongs to INTERSOURCING SA, 3 rue abbé Cuypers, 1040 Etterbeek, Brussels, Belgium, www.intersourcing.tv

EU VAT no.:  BE 0473 073 156

Contact Information: info@venoia.com or support@skineance.com or info@intersourcing.tv

Telephone: +32 2 240 73 76 – Fax: +32 2 742 95 48

Bank Account:

Account Holder: Intersourcing SA

IBAN: BE22210021349247

BIC: GEBABEBB

 

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A Skineance's brand

Venoia is a Skineance's brand. Created by intersourcing, Skineance offers reliable and targeted personal solutions for all its customers, and has developped innovative anti-aging, slimming, beauty and wellbeing products. Thanks to our broad experience and proven product quality, we are uniquely positioned to precisely determine customers’ expectations and develop products that meet their specific needs. Visit us on www.skineance.com.